Terms & Conditions

1. General points

The site Sac-bijou.com presents collections of handmade leather goods. Any acceptance of an order implies that our customers are aware of our terms of sale.

Any order received by Sac-bijou.com is accepted after the registration of our customers on our website and validate their order. The order acceptance by Sac-bijou.com is in the form of an e-mail confirmation sent to customers after confirmation of their order. If you do not receive an "Order Confirmation" email from us within immediatly of placing your order, please contact us as soon as possible. Be sure to include your email address.

Changes intervening on an order after registration will result in a new order confirmation which will cancel and replace the conditions of the previous order.

Sac-bijou.com reserves the right to modify or change the collections and the offered rates on its Web site without prior notice except the pending sales that retain their conditions valid on the day of sale.

2. Prices

Our prices are quoted in American Dollar without shipping costs that are calculated according to the weight of the package. The invoice prices are those prevailing on the date of registration of the order.

3. Payments

We accept only PayPal, shipping after payments of orders.

4. Right of retraction

The client has within 7 days from the date of delivery to return the product to Sac-bijou.com, the refund without penalty except for the return charges.
If the period of 7 days ends on a Saturday, Sunday or holiday, it is extended until the first following business day.
The customer contacts by e-mail Sac-bijou.com his intention to return the product before the expiration of 7 days.
Sac-bijou.com will not accept exchange or refund goods except if the following conditions are met:
1- The return of items must be made within 7 business days, the date shown on the delivery note evidencing the date of delivery.
2- The product must be returned in its original packaging and in perfect condition for resale. Any product damaged or used will not be refunded or exchanged.
Sac-bijou.com reserves the right to determine in good faith if all these conditions are met.
The refund will be made by PayPal within 30 days maximum after the receipt of the product by Sac-bijou.com. The costs and risks related to the return of a product are the sole responsibility of the customer.

5. Fitness for purpose and product availability

Our genuine leather products are handmade in pure Moroccan traditions. The ancestral respect of processes and raw materials gives them this authentic look and timeless. Some products have very slight variations in finish or shades lighter or darker giving the leather an aged look, very modern and chic. The traditional manufacturing does not force the drying of leather. Similarly, the fresh treatment can, sometimes, leaves a slight smell that disappears quickly after use.
The acceptance of these conditions means that Sac-bijou.com is relieved of liability.
All products proposed to the customer are available in the stock of Sac-bijou.com. The offer is valid while stocks last.
In case of temporary or permanent unavailability of the requested product, or non-acceptance by the customer delivery time imposed by the unavailability, Sac-bijou.com agrees to offer a similar product to his client which retains full discretion to accept or refuse it.

6. Property of products

Sac-bijou.com retains ownership of the goods ordered until payment is made and integral of their price. The product will be delivered only after full and effective payment via PayPal. Apart from the above, the customer is responsible of the products upon delivery, including the risk of loss or deterioration of goods subject to retention of title as well as the damage they could cause.

7. Shipping and Returns

1 - Delivery

Products are shipped by DHL or Post: Price is calculated based on weight of the parcel.
Sac-bijou.com is not responsible when goods is not delivered due to errors of information (address of the recipient) received from the customers at the placing an order.

2 - Delivery Time

Our delivery times are for illustrative purposes only, and may range from 3 to 4 business days. Shipping immediately (48h-72h maximum) after receipt of payment via PayPal. Sac-bijou.com is not responsible for delays in delivery or strikes due to DHL or Post.

3 - Receipt

The buyer must ensure that the product being delivered is consistent with the product that provided on the command.
In case of damage found on the product due to transportation, the customer must express reservations and to make a claim with DHL or Post within two days upon receipt of the product.

4 - Returns

We will accept returns within 7 business days of receipt if the item has a defect. The customer must contact Sac-bijou.com by e-mail for a formal agreement. The product must be returned in same condition upon receipt, unused and undamaged. In the event that the customer makes a mistake about the shape, size or color of the item ordered, Sac-bijou.com reserves the right to accept or reject the resumption of the article. If accepted, a credit or exchange will be established after a finding of products returned in good condition by Sac-bijou.com. The return postage and shipping in this case remains the responsibility of the customer. Assuming that the error lies with Sac-bijou.com, the goods will be exchanged. The cost of return postage and shipping will be paid by Sac-bijou.com.

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